RESOURCES FOR NEW HOMEBUYERS

A Homeowner Orientation takes approximately 90 minutes and consists of a walk-through and visual inspection of the home performed 7 days prior to closing. The walk-through involves an Empire Representative demonstrating the function of each part of the home.  He/She will also demonstrate the location and operation of mechanical systems, cutoff valves, circuit breakers and filters. The visual inspection provides you with an opportunity to identify cosmetic touch-ups as well as document incomplete, damaged or missing items. It is also an opportunity for you to verify that any specific design selections that you made have been installed.

We do not generally allow changes after Design Sign-Off. Should a change be requested after selections have been finalized, please refer to the cut-off grid that was included with your Design Studio Sign-off paperwork.  If a change is approved, please be aware that a change fee will likely be incurred.

Upgrades provided by Empire Communities will be fully installed when you move in, which eliminates potential scheduling changes or the inconvenience that may result from making an independent purchase after closing. What’s more, the upgrade pricing you’re given at your Design appointment is guaranteed until closing, and you can finance the cost of the upgrades into your loan, which reduces out of pocket expenses.

We like to think that we’re giving you the best home for the best price with the best builder upgrade prices. We also believe in treating every single purchaser in a fair and consistent manner. The best way to treat every one equally is for us to charge everyone the same price.

For your own safety and for quality assurance reasons, we cannot allow you to do any work in your home prior to closing day. Should you wish to perform any work on your own you must wait until after closing day. Any independent work will be removed immediately as it can interrupt the production schedule, impede the certification process and void your warranty with Empire Communities.

You should contact the utility companies to transfer your services. This must be done prior to your closing day; most utilities will not be on until 7-10 days prior to closing.

You will receive your keys on the day of closing from the closing attorney, once you have signed your closing documents and all funds from the buyer and lender are received.

For North & South Carolina residents, your home is warranted under the 2-10 Home Buyer’s Warranty.  The 2-10 HBW is a limited warranty that provides one-year workmanship, two-year systems, and qualifying ten-year structural defect coverage for certain construction defects in the home from the original closing date of the home. One-year workmanship warranty standards are specifically defined in the National Association of Home Builders Residential Construction Performance Guidelines. The two-year systems warranty warrants against limited components of the plumbing, electrical, and HVAC. The ten-year structural warranty warrants against catastrophic failure of load-bearing elements of the home.  Specifics of warranty coverage may be found in the 2-10 Home Buyer’s Warranty Booklet. To learn more about this warranty, please contact one of our Builder Representatives.

To submit a warranty request, please email: customercarenc@empirecommunities.com.

Empire Communities does not release the blueprints, as they are the property of our company.