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RESOURCES FOR NEW HOMEBUYERS

The process of having a new home built for you can be a bit intimidating, especially if it’s your first time. To help you on your journey, Empire has pulled together a collection of great resources.

WHY HAVE A NEW HOME BUILT FOR YOU?

New home versus resale: which is better? Which costs more? Which appreciates faster? Which comes with a warranty? We dare to compare.

Getting a little lost in the new homebuying lingo? This glossary defines some of the terms you might come across.

FINDING A FANTASTIC COMMUNITY

Urban or suburban? If you aren't sure what type of community best suits your needs and lifestyle, we break down the benefits of each.

Jump right in and check out all of Empire’s communities.

GETTING YOUR FINANCES READY

Empire’s homebuyer guide to finances spells out what you need to know, from getting pre-approved to rebates available to new homebuyers.

What can you afford? Get estimates with Empire’s mortgage calculator and monthly budgeting tools.

PURCHASING YOUR NEW HOME

Empire walks you through the entire purchasing process in a helpful Infographic.

DESIGNING YOUR NEW HOME

Empire's in-house design experts make the process of personalizing your new home easy and enjoyable.

CLOSING YOUR NEW HOME

Empire’s homebuyer closing guide makes sure you have all your bases covered so that your closing day is as smooth and efficient as possible.

PROTECTING YOUR INVESTMENT

For North Carolina residents, your home is warranted under the 2-10 Home Buyer’s Warranty. The 2-10 HBW is a limited warranty that provides one-year workmanship, two-year systems, and qualifying ten-year structural defect coverage for certain construction defects in the home from the original closing date of the home. One-year workmanship warranty standards are specifically defined in the National Association of Home Builders Residential Construction Performance Guidelines. The two-year systems warranty warrants against limited components of the plumbing, electrical, and HVAC. The ten-year structural warranty warrants against catastrophic failure of load-bearing elements of the home. Specifics of warranty coverage may be found in the 2-10 Home Buyer’s Warranty Booklet. To learn more about this warranty, please contact one of our Builder Representatives.

Your investment requires seasonal maintenance to ensure it continues to run smoothly. View our checklists and other home maintenance resources to make sure you have all of your bases covered.

FREQUENTLY ASKED QUESTIONS

Still have questions? Check out our frequently-asked-questions section to find an answer.

Q:WHAT IS A HOMEOWNER ORIENTATION?

A:

A Homeowner Orientation takes approximately 90 minutes and consists of a walk-through and visual inspection of the home performed 7 days prior to closing. The walk-through involves an Empire Representative demonstrating the function of each part of the home.  He/She will also demonstrate the location and operation of mechanical systems, cutoff valves, circuit breakers and filters. The visual inspection provides you with an opportunity to identify cosmetic touch-ups as well as document incomplete, damaged or missing items. It is also an opportunity for you to verify that any specific design selections that you made have been installed.

Q:CAN I ADD OR DELETE AN ITEM AFTER I SIGN-OFF ON MY FINAL SELECTIONS WITH MY DESIGN CONSULTANT?

A:

We do not generally allow changes after Design Sign-Off. Should a change be requested after selections have been finalized, please notify your Sales or Design Consultant. He/She will find out whether the production schedule allows for the change, and if that change is ultimately approved by the management team. If a change is approved, a change fee will likely be incurred.

Q:WHY DO SOME UPGRADES COST MORE THAN AT THE LOCAL HOME RENOVATION STORE?

A:

Upgrades provided by Empire Communities will be fully installed when you move in, which eliminates potential scheduling changes or the inconvenience that may result from making an independent purchase after closing. What’s more, the upgrade pricing you’re given at your Design appointment is guaranteed until closing, and you can finance the cost of the upgrades into your loan, which reduces out of pocket expenses.

Q:WHY DON’T WE NEGOTIATE PRICING AT THE DESIGN CENTER?

A:

We like to think that we’re giving you the best home for the best price with the best builder upgrade prices. We also believe in treating every single purchaser in a fair and consistent manner. The best way to treat every one equally is for us to charge everyone the same price.

Q:WHY CAN’T I PERFORM ANY WORK ON MY OWN PRIOR TO CLOSING DAY?

A:

For your own safety and for quality assurance reasons, we cannot allow you to do any work in your home prior to closing day. Should you wish to perform any work on your own you must wait until after closing day. Any independent work will be removed immediately as it can interrupt the production schedule, impede the certification process and void your warranty with Empire Communities.

Q:WHO IS RESPONSIBLE FOR SETTING UP THE UTILITIES FOR MY CLOSING DAY?

A:

You should contact the utility companies to transfer your services. This should be done prior to your closing day; most utilities will not be on until 7-10 days prior to closing.

Q:HOW DO I GET MY KEYS ON MY CLOSE DATE?

A:

You will receive your keys on the day of closing from the closing attorney once you have signed your closing documents all funds from buyer and lender are received.

Q:HOW DO I SUBMIT MY WARRANTY FORMS?

A:

For North Carolina residents, your home is warranted under the 2-10 Home Buyer’s Warranty.  The 2-10 HBW is a limited warranty that provides one-year workmanship, two-year systems, and qualifying ten-year structural defect coverage for certain construction defects in the home from the original closing date of the home. One-year workmanship warranty standards are specifically defined in the National Association of Home Builders Residential Construction Performance Guidelines. The two-year systems warranty warrants against limited components of the plumbing, electrical, and HVAC. The ten-year structural warranty warrants against catastrophic failure of load-bearing elements of the home.  Specifics of warranty coverage may be found in the 2-10 Home Buyer’s Warranty Booklet. To learn more about this warranty, please contact one of our Builder Representatives.

To submit a warranty request, please email: customercarenc@empirecommunities.com.

Q:WHERE CAN I GET THE WORKING DRAWINGS FOR MY HOME?

A:

Empire Communities does not release the working drawings as they are the property of our company.

Q:CAN I ADD OR DELETE AN ITEM AFTER I COMPLETE MY FINAL APPOINTMENT WITH MY DESIGN CONSULTANT?

A:

If you live in North Carolina, your Sales Counselor will find out whether the production schedule allows for the change. Changes and/or cancellations made after the finalization of the Options Agreement will be charged a fee of $250 per item, plus a 10% restocking fee. The full amount must be paid at the time of reselect.