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MAINTAINING YOUR PHOENIX HOME

Have general maintenance questions about your property at Phoenix? You’ve come to the right place. Watch our videos below for helpful information, and find contact information for our building providers.


EXPERIENCE OUR
MEET & GREET PORTAL

In case you missed it, click the link below to meet the Empire Phoenix Team as they guide you through the closing process.

ELECTRICAL PANEL

Fixtures, replacement covers and bulbs for your unit can be purchased at most hardware/big box stores. Look for items with the below specifications when shopping:

12 ¾” D x 4” H-C/W 2 x 9WA19LED 3000K

16 1/8 “ D x 4 7/8”-C/W x 9WA19LED 300K

Bathroom Vanity: Litemode Catalogue # LM9095SN-2 x 10W T10 LED 300K

FAN COIL

For any replacement fan coil filters please contact either:

Empire Customer Service
phoenixservice@empirecommunities.com
647-475-1116

OR

Duka Property Management
416-785-4309

Ownership resides within the unit, however, please reach out to Property Management for inquiry about a possible maintenance program.

FIRE SAFETY

Units with Kidde installed combined Smoke Detector and Carbon Monoxide Detector include:

Tower A & B –Ground to 4th Floors
Tower A- 5th /6th /10th /11th Floors
Tower B- 28th/29th Floors

All other units and floors have standard Kidde Smoke Detector installed.

Please do not tamper with life safety systems and inquire further with Property Management for ongoing maintenance.

LAUNDRY

There are secondary cleanouts on ground floor laundry units only. Please refer to the maintenance manual for the ventless dryer option.

Please contact Whirlpool at 1-800-807-6777 for any additional questions.

MAIN SHUT OFFS

Learn where to find your main water shut offs, and when it’s appropriate to turn them off to prevent potential leaks.

Contact Provident for electricity, hot and cold water metering services.

www.pemi.com
info@pemi.com
customerservice@pemi.com
Tel: 416-736-0630
Fax: 416-736-4923

HUMIDITY

LOW HUMIDITY

The optimal humidity for interior comfort and ideal flooring performance is between 35% – 55%. We recommend in the colder months to purchase a humidifier to add humidity to the air when needed and also to purchase a hygrometer to monitor the interior levels.

You will notice the effects of LOW humidity in your suite when you see the following start to occur:
– Dry cupping in the floor
– Floor boards shrinking
– Gaps forming between planks and at baseboards

It is important to maintain humidity at the recommended levels as flooring issues that arise as result of improper maintenance are NOT covered under the warranty.

HUMIDITY

HIGH HUMIDITY

Excess humidity is caused through daily activities such as cooking, bathing, doing laundry and dishwashing. The use of your exhaust fans is critical to help control the humidity levels. Always use your hood fan when cooking and use your bathroom fan when showering/bathing.

You will notice the effects of HIGH humidity in your suite if you notice the following start to occur:
– Condensation on windows, walls or ceiling
– Drywall staining and discolouration
– Mould growth

Remember that damages caused by improper monitoring and lack of maintenance of interior humidity levels is NOT covered under warranty and is the responsibility of the homeowner and or tenant.

Please visit the following Tarion websites:


TARION WARRANTY INFORMATION

For general information, visit the Tarion website at:
www.tarion.com

For complete review of applicable in suite warranty, please visit the Tarion Illustrated Guidelines available at:
https://cpg.tarion.com/condo/condo_unit

For complete review of applicable Common Element Warranty please visit the Tarion Illustrated Guidelines available at:
https://cpg.tarion.com/condo/common_element


GENERAL MAINTENANCE LINKS & CONTACTS

Duka Property Management Inc.
647-438-3701
Phoenix.cm@dukamanagement.com
phoenixoffice@dukamanagement.com

Blanco Plumbing Fixtures
Canada Toll-Free Phone: 1-877-425-2626
Canada Toll-Free Fax: 1-877-825-2626
Email: info@blancocanada.com

Contrac Plumbing Fixtures
https://foremostcanada.com
Tel: 905 507 2005
Toll Free: 888 256 7551
Fax: 905 507 2006
E:contrac@foremostgroups.com

Torlys Flooring
www.torlys.com
800-461-2573

Connolly Marble & Granite Ltd.
info@connollymarble.com
905-832-8002

Frendel Kitchens Limited
www.Frendel.com
1-866-670-7898
inquiry@frendel.com

Whirlpool Appliances
1-800-807-6777

Rogers or Bell
www.rogers.com
www.bell.com

Melanie McFarlane NC Account Specialist
416-358-0662
melanie.mcfarlane@rci.rogers.com

Sunbrite Blinds
www.sunbritedrapery.com
416-741-9430

Honeywell Thermostat
Model TB7100A1000MultiPro
www.honeywell.com

Protégé Touchsense LCD Keypad
User Manual

Guardtek Systems Inc.
416-736-7722
info@taggroup.ca

Moen
www.moen.ca
1-800-465-6143

Maax Canada
www.maax.ca

Bathtubs, Showers and Tub Showers
1-877-438-6229

Contrac
www.contrac.ca
905-507-2005
contrac@foremostgroups.com

Blanco
www.blanccocanada.com
1-877-425-2626

Mirror Interiors
www.mirrorinetriorsbuilder.com
Tel: 905-829-2111 / 416-740-7932
Fax: 905-829-2112
sales@mirrorinteriors.com