Have general maintenance questions about your property at Phoenix? You’ve come to the right place. Watch our videos below for helpful information, and find contact information for our building providers.

Fixtures, replacement covers and bulbs for your unit can be purchased at most hardware/big box stores. Look for items with the below specifications when shopping:

12 ¾” D x 4” H-C/W 2 x 9WA19LED 3000K

16 1/8 “ D x 4 7/8”-C/W x 9WA19LED 300K

Bathroom Vanity: Litemode Catalogue # LM9095SN-2 x 10W T10 LED 300K

For any replacement fan coil filters please contact either:

Empire Customer Service
phoenixservice@empirecommunities.com
647-475-1116

OR

Duka Property Management
416-785-4309

Ownership resides within the unit, however, please reach out to Property Management for inquiry about a possible maintenance program.

Units with Kidde installed combined Smoke Detector and Carbon Monoxide Detector include:

Tower A & B –Ground to 4th Floors
Tower A- 5th /6th /10th /11th Floors
Tower B- 28th/29th Floors

All other units and floors have standard Kidde Smoke Detector installed.

Please do not tamper with life safety systems and inquire further with Property Management for ongoing maintenance.

There are secondary cleanouts on ground floor laundry units only. Please refer to the maintenance manual for the ventless dryer option.

Please contact Whirlpool at 1-800-807-6777 for any additional questions.

Learn where to find your main water shut offs, and when it’s appropriate to turn them off to prevent potential leaks.

Contact Provident for electricity, hot and cold water metering services.

www.pemi.com
info@pemi.com
customerservice@pemi.com
Tel: 416-736-0630
Fax: 416-736-4923

The optimal humidity for interior comfort and ideal flooring performance is between 35% – 55%. We recommend in the colder months to purchase a humidifier to add humidity to the air when needed and also to purchase a hygrometer to monitor the interior levels.

You will notice the effects of LOW humidity in your suite when you see the following start to occur:
– Dry cupping in the floor
– Floor boards shrinking
– Gaps forming between planks and at baseboards

It is important to maintain humidity at the recommended levels as flooring issues that arise as result of improper maintenance are NOT covered under the warranty.

Excess humidity is caused through daily activities such as cooking, bathing, doing laundry and dishwashing. The use of your exhaust fans is critical to help control the humidity levels. Always use your hood fan when cooking and use your bathroom fan when showering/bathing.

You will notice the effects of HIGH humidity in your suite if you notice the following start to occur:
– Condensation on windows, walls or ceiling
– Drywall staining and discolouration
– Mould growth

Remember that damages caused by improper monitoring and lack of maintenance of interior humidity levels is NOT covered under warranty and is the responsibility of the homeowner and or tenant.

Please visit the following Tarion websites: