MAINTAINING YOUR PHOENIX HOME

Have general maintenance questions about your property at Phoenix? You’ve come to the right place. Watch our videos below for helpful information, and find contact information for our building providers.

ELECTRICAL PANEL

Fixtures, replacement covers and bulbs for unit can be purchased at most hardware/big box stores

12 ¾” D x 4” H-C/W 2 x 9WA19LED 3000K
16 1/8 “ D x 4 7/8”-C/W x 9WA19LED 300K

Bathroom Vanity
Litemode Catalogue # LM9095SN-2 x 10W T10 LED 300K

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FAN COIL

For any replacement heat pump filters please contact either:

Empire Customer Service
phoenixservice@empirecommunities.com : 647-475-1116
Duka Property Management : 416-785-4309

Ownership resides with unit, however, please reach out to Property Management for inquiry about possible maintenance program.

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FIRE SAFETY

Units with Kidde installed combined Smoke Detector and Carbon Monoxide Detector include:

Tower A & B –Ground to 4th Floors
Tower A- 5th /6th /10th /11th Floors
Tower B- 28th/29th Floors

All other units and floors have standard Kidde Smoke Detector installed.

Please do not tamper with life safety systems and inquire further with Property Management for ongoing maintenance.

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LAUNDRY & VIDEO 5 MAIN SHUT OFFS

There are secondary cleanouts on ground floor laundry units only. Please refer to the maintenance manual for the ventless dryer option.

Appliance Warranty Service and Repair – Whirlpool 1 800-807-6777

All appliance warranty is with the unit owner and the provider. Empire Communities are not authorized agents for service repairs.

Provident-Electricity, Hot and Cold Water Metering Services www.pemi.com
info@pemi.com
customerservice@pemi.com
Tel 416-736-0630
Fax 416-736-4923

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HUMIDITY

LOW HUMIDITY

Low humidity can cause a host of issues that affect not only your in-suite finishes, but also your health. During the colder months of the year it is very common for interior humidity to be very low. The optimal humidity for interior comfort and ideal flooring performance is between 35% -55%. We recommend in the colder months to purchase a humidifier to add humidity to the air when needed and also to purchase a hygrometer to monitor the interior levels.

You will notice the effects of LOW humidity in your suite when you see the following start to occur:
– Dry cupping in the floor
– Floor boards shrinking
– Gaps forming between planks and at baseboards

It is important to maintain humidity at the recommended levels as flooring issues that arise as result of improper maintenance are NOT covered under the warranty.

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HUMIDITY

HIGH HUMIDITY

High humidity levels within your suite can also cause many issues to both your health and to your in suite finishes. Excess humidity is caused through daily activities such as cooking, bathing, doing laundry, dishwashing and also by having a number of household plants. The use of your exhaust fans is critical to help control the humidity levels. Always use your hood fan when cooking and use your bathroom fan when showering/bathing.

You will notice the effects of HIGH humidity in your suite if you notice the following start to occur:
– Condensation on windows, walls or ceiling
– Drywall staining and discolouration
– Musty odour
– Mould growth

Remember that damages caused by improper monitoring and lack of maintenance of interior humidity levels is NOT covered under warranty and is the responsibility of the homeowner and or tenant.

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TARION WARRANTY INFORMATION

www.tarion.com

Property Management-Duka Property Management Inc.
Tel: 647-438-3701
Phoenix.cm@dukamanagement.com
phoenixoffice@dukamanagement.com

For complete review of applicable in suite warranty please visit the Tarion Illustrated Guidelines available at https://cpg.tarion.com/condo/condo_unit

For complete review of applicable Common Element Warranty please visit the Tarion Illustrated Guidelines available at https://cpg.tarion.com/condo/common_element

GENERAL MAINTENANCE LINKS & CONTACTS

Blanco Plumbing Fixtures (Kitchen Sink)
Canada Toll-Free Phone: 1-877-425-2626
Canada Toll-Free Fax: 1-877-825-2626
Email: info@blancocanada.com

Contrac Plumbing Fixtures (Toilet) – https://foremostcanada.com
Tel: Phone: 905 507 2005
Toll Free: 888 256 7551
Fax: 905 507 2006
E:contrac@foremostgroups.com

Flooring –Torlys www.torlys.com
Tel: 800-461-2573

Countertops-Connolly Marble & Granite Ltd.
info@connollymarble.com
Tel: 905-832-8002

Kitchen and Bathroom Cabinetry – Frendel Kitchens Limited
www.Frendel.com
Tel: +1 (866) 670-7898
inquiry@frendel.com

Kitchen /Bath Appliance Warranty Repair -Whirlpool:
Tel: 1-800-807-6777

Rogers- www.rogers.com
Melanie McFarlane NC Account Specialist
416-358-0662
Melanie.mcfarlane@rci.rogers.com

Bell www.bell.com
Sam Chera
1-844-217-0864

Blind Rough ins –Sunbrite
www.sunbritedrapery.com
416-741-9430

Thermostat-
Honeywell Model TB7100A1000MultiPro
www.honeywell.com

Guardtek Systems Inc.
Tel: 416.736.7722
info@taggroup.ca

Plumbing Fixtures –
Bathroom & Kitchen-Moen
www.moen.ca
Tel: 1-800-465-61430

Bathtub Plumbing Fixtures – Maax Canada
1-877-GET-MAAX (1-877-438-6229)
Eastern Canada
Fax: 1-800-201-8308
USA & Western Canada
Fax: 1-800-944-9808

Toilet Plumbing Fixtures-Contrac
www.contrac.ca
Tel: 905 507 2005
contrac@foremostgroups.com

Kitchen Sink Plumbing Fixtures-Blanco
www.blanccocanada.com
Tel: 1-877-425-2626

Shelving and Mirrors-Mirror Interiors
www.Mirrorinetriorsbuilder.com
Tel: 905-829-2111 / 416-740-7932
Fax: 905-829-2112
Eml: sales@mirrorinteriors.com