OUR SECRET FOR BUILDING THE BEST CULTURE IS OPEN AND
ABOUT THE TEAM
The Customer Experience Team embodies a passionate culture of C.A.R.E and commitment to its customers. As a customer-centric organization, our mission is to provide every homeowner with an exceptional customer experience to drive increased loyalty and engagement. We envision every customer touchpoint as a unique opportunity to create a memorable, positive experience.
HOW WE WORK
Through our dedicated customer service support model, we are engaged with our homeowners every step of the way throughout their journey with Empire from the point of sale to beyond move in. We proactively keep our homeowners informed and up-to-date throughout the homebuilding process. Moreover, we collect, listen and react to our customers’ feedback and translate it into operational improvements to continuously enhance the customer experience.
"Being a part of the Empire Family has been truly rewarding. Empire offers an environment that is both enjoyable and engaging with countless development and growth opportunities. Empire's clear vision; honest leadership and collaborative culture has built a wonderful and forward-thinking work environment."
"Empire has a great corporate culture focused on career planning to help you achieve your career goals. There are lots of opportunity for growth and advancement, continuous learning, and to the ability to make an impact. Their company vision and values are aligned to put customers first and they hire a great team to help achieve that!"
"Empire is a place where friends become family, strengths are highlighted and opportunities are endless. A company that values their employees and encourages growth through various training and support groups. A great company to kick-start your career and succeed, no matter the department."