RESOURCES FOR NEW HOMEBUYERS
The process of having a new home built for you can be a bit intimidating, especially if it’s your first time. To help you on your journey, Empire has pulled together a collection of great resources.
PROTECTING YOUR INVESTMENT
For Chattanooga residents, your home is warranted by Empire Communities’ Homeowner Limited Warranty. For a period of one year from the closing date, Empire Communities warrants the home against defects in materials and workmanship. Warranty standards are specifically defined in the National Association of Home Builders Residential Construction Performance Guidelines. For a period of two years from the closing date, Empire Communities warrants the structural components of the home and warrants against: plumbing leaks, failure of the electrical wiring, HVAC system refrigerant leaks and detached ductwork. From the beginning of the third year through to the tenth year, Empire Communities warrants against major structural defects. To learn more about your warranty, click the button below.
FREQUENTLY ASKED QUESTIONS
Still have questions? Check out our frequently-asked-questions section to find an answer.
Q:WHAT IS A HOMEOWNER ORIENTATION?
A Homeowner Orientation takes approximately 90 minutes and consists of a walk-through and visual inspection of the home performed 7 days prior to closing. The walk-through involves an Empire Representative demonstrating the function of each part of the home. He/She will also demonstrate the location and operation of mechanical systems, cutoff valves, circuit breakers and filters. The visual inspection provides you with an opportunity to identify cosmetic touch-ups as well as document incomplete, damaged or missing items.
Q:WHY DO SOME UPGRADES COST MORE THAN AT THE LOCAL HOME RENOVATION STORE?
Upgrades provided by Empire Communities will be fully installed when you move in, which eliminates potential scheduling changes or the inconvenience that may result from making an independent purchase after closing. What’s more, the upgrade pricing you’re given at your Design appointment is guaranteed until closing, and you can finance the cost of the upgrades into your loan, which reduces out of pocket expenses.
Q:WHY DON’T WE NEGOTIATE PRICING AT THE DESIGN CENTER?
We like to think that we’re giving you the best home for the best price with the best builder upgrade prices. We also believe in treating every single purchaser in a fair and consistent manner. The best way to treat every one equally is for us to charge everyone the same price.
Q:CAN I ADD OR DELETE AN ITEM AFTER I COMPLETE MY FINAL APPOINTMENT WITH MY DESIGN CONSULTANT?
Your Design Consultant will find out whether the production schedule allows for the change. You will meet with your sales consultant after your last design center appointment to finalize all upgrades.
Q:WHY CAN’T I PERFORM ANY WORK ON MY OWN PRIOR TO CLOSING DAY?
For your own safety and for quality assurance reasons, we cannot allow you to do any work in your home prior to closing day. Should you wish to perform any work on your own you must wait until after closing day. Any independent work will be removed immediately as it can interrupt the production schedule, impede the certification process and void your warranty with Empire Communities.
Q:WHO IS RESPONSIBLE FOR SETTING UP THE UTILITIES FOR MY CLOSING DAY?
You should contact the utility companies to transfer your services. This should be done prior to your closing day.
Q:HOW DO I GET MY KEYS ON MY CLOSE DATE?
You will receive your keys on the day of closing from the closing attorney once you have signed your closing documents and your wire transfer has been funded.
Q:I LIKE DECORATED MODEL “A.” WILL MY HOUSE BE FINISHED LIKE THAT?
One of the main purposes of our model homes is to show you the many different ways in which you can personalize and decorate your home. That is why the models are decorated with a wide variety of upgrades. We are very proud of the large selection of upgrades available for our homes. At your Empire Design appointment, your Design Consultant will be happy to show you all the features included in your home as well as the upgrades.
Q:HOW DO I SUBMIT MY WARRANTY FORMS?
For Chattanooga residents, your home is warranted by Empire Communities’ Homeowner Limited Warranty. For a period of one year from the closing date, Empire Communities warrants the home against defects in materials and workmanship. Warranty standards are specifically defined in the National Association of Home Builders Residential Construction Performance Guidelines.
For a period of two years from the closing date, Empire Communities warrants the structural components of the home and warrants against: plumbing leaks, failure of the electrical wiring, HVAC system refrigerant leaks and detached ductwork. From the beginning of the third year through to the tenth year, Empire Communities warrants against major structural defects.
To submit a warranty request, please email
Q:WHAT DO I NEED TO DO TO ENSURE A TIMELY START OF CONSTRUCTION ON MY NEW HOME?
If you live in Chattanooga, there are a few steps that you can take over the next few weeks to help us obtain all the information needed to start the construction of your home, including:
a) complete a loan application with one of our preferred lenders and provide evidence of your loan application to your Sales Counselor within 7 days of your contract date,
b) schedule and complete your Design Center selections within 21 days of your contract date,
c) obtain a Conditional Loan Approval letter from the lender and provide it to your Sales Counselor within 30 days of your contract date,
d) review all selections, options, and any notes with your Sales Counselor before signing off on the Options & Upgrades Agreement, and
e) provide your Sales Counselor a deposit for the full amount of your options.
Q:WHERE CAN I GET THE WORKING DRAWINGS FOR MY HOME?
Empire Communities does not release the working drawings as they are the property of our company.